In today’s hypercompetitive business environment, an organization’s sustainable competitive advantage is derived largely from intangible assets: human, social, and intellectual capital. Human resource professionals enable current and future organizational competitiveness by ensuring that people with the skills, knowledge, and abilities needed to produce these resources are in adequate supply. This is accomplished through employee training, talent management, and performance management.
As a human resource professional, your ability to effectively plan and implement employee training, develop talent management programs, and facilitate performance management will directly contribute to your organization’s success.
As you work on this task, you may find it helpful to reference information found on the Occupational Safety and Health Administration (OSHA) website. Links to the relevant OSHA web pages can be found in the web links section below.
You are the newly appointed director of training and development for a midsize construction company, Alliah Construction, operating in five states in the northeastern United States. Although you have been on the job for only a short time, a project requires your immediate attention.
One service provided by your company is residential roofing installation, repair, and replacement. Each job is performed by a crew consisting of an on-site supervisor (see the attached “Position Description for Roofing Supervisor”) and laborers with varied skill levels. Although management knows that construction work is inherently dangerous, the company has experienced three serious accidents on roofing jobs in the past month. An accident report from an OSHA inspector identified numerous safety violations that could have contributed to the accidents (see the attached “Injury and Illness Incident Report”).
Senior management has directed you to plan and implement a mandatory training program on workplace safety for all roofing supervisors.
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
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- For this task, the file size of your submission must be no more than 200 MB. Your submission must be submitted as a Word, Pages, or PDF file. Your file name may only contain letters, numbers, spaces, and the following symbols: ! – _ . * ‘ ( )
A. Develop a training plan for the roofing supervisors by completing the following sections in the attached “Training Plan”:
Statement of Problem and Purpose
1. Explain the need for training and development in this scenario.
2. Describe the purpose of the training plan.
Training Program Objectives
3. Describe the training program objectives.
4. Identify four safety skills gaps of roofing supervisors by comparing the attached “Injury and Illness Incident Report” and the attached “Position Description for Roofing Supervisor.”
5. Write a learning objective (for supervisors) for each of the four skills gaps identified in part A4.
Behavior Changes as a Result of Training
6. Describe a desired behavior change that supervisors will demonstrate as a result of the training they receive for each of the four learning objectives identified in part A5.
7. Recommend whether to develop the program internally and/or externally, and then justify your recommendation.
8. Recommend two training delivery methods that are appropriate for the learning objectives identified in part A5, and then justify your recommendations.
9. Describe the facility (or facilities) where the training will take place based on your chosen delivery methods from part A8, and then justify your choice of facility (or facilities).
10. Identify who should facilitate the safety training to the roofing supervisors, and then justify your choice.
Pilot Test Process
11. Describe a process for pilot testing the safety training before delivery of the training to all roofing supervisors. In your description, include the following points:
• what a pilot test is
• the scope of the pilot test
• who would be involved
• the type of feedback expected
• time frame for when feedback will be provided
• what you will do with feedback before rolling out the training to supervisors
Internal Communication Strategy
12. Explain how you would communicate the importance of the safety training program to roofing supervisors and motivate them to participate in the program.
13. Explain how each learning objective from part A5 will be evaluated after training using Kirkpatrick’s level 2 or level 3 method.
14. Describe two specific examples of supervisor behavior that would prove that training transfer has occurred.
B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
XWT1: Training Plan
XWT1: Training Plan Roofing Supervisor
Position Description for Roofing Supervisor
Position Title: ROOFING SUPERVISOR
Supervisory Level: Front-line supervisor of hourly workers
Reports To: Roofing Manager
· Supervises and coordinates activities of workers engaged in covering roofs with roofing materials, such as shingles, asphalt sheeting, metal sheeting, and tar
· Schedules work hours and assigns duties to workers
· Demonstrates the application of various types of roofing material to new workers
· Generally responsible for work outcomes and the activities of workers while at the work site and also while en route to/from the work site
· Inspects work in progress and determines conformance to specifications upon completion of the job
· Performs other duties as required
Major Areas of Responsibility:
· Supervises and coordinates the work of a roofing crew consisting of 6–12 construction workers
· Ensures that all details of the job are performed to specifications and all work is completed
· Maintains contact with the roofing manager (face-to-face, by telephone, or otherwise) and others to coordinate work between the company, clients, and the roofing crew
· Establishes and maintains positive relationships with clients, maintaining contact (face-to-face, by telephone, or otherwise) to explain procedures, solicit feedback, seek approval, and resolve complaints
· Performs administrative activities including approving requisitions, handling job-related paperwork, and performing day-to-day administrative tasks
· Monitors, controls, and secures tools, materials, and other work-related resources
· Schedules work hours and assigns duties to workers
· Supervises, trains, coaches, or otherwise develops new workers
· Enforces compliance with safety rules and the use of safety equipment on the work site and ensures that protective gear, guards for hazardous equipment, and first aid equipment are readily available at the work site
· Provides clear, detailed instructions to workers about assigned tasks
· Handles worker complaints, arbitrates disputes, resolves grievances, and otherwise negotiates with internal and external personnel
· Complies with all local, state, and federal laws (OSHA)
Required Knowledge, Skills, and Abilities:
· The ability to speak, read, and write in English
· Knowledge of roofing materials and installation procedures
· Knowledge of tool use (mechanical and nonmechanical) and maintenance
· Ability to safely operate a vehicle
· Knowledge of first aid, CPR, safety procedures, and use of safety equipment
· Excellent communication skills with workers and clients
· Ability to use a computer and perform basic keyboarding skills
Education and Experience:
· High school diploma or equivalent
· Valid U.S. driver’s license
· Minimum of three year’s work experience in roofing installation and repair
The job requires physical activities involving movement of the whole body, such as standing, kneeling, climbing, lifting, balancing, walking, and stooping. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials. Using one’s own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating tools, including the use of keyboards, is a daily requirement. The employee may be required to keep and regain balance and lift heavy objects (in excess of 25 pounds) on a daily basis.
While performing the duties of this job, the employee is occasionally exposed to hazardous tools and equipment (e.g., cutters, shingle knives, hammers, drills, power saws, nail guns), moving mechanical parts, and vehicles. The position requires the employee to be exposed to high places (e.g., heights exceeding eight feet on ladders, poles, scaffolding, and structures). The noise level in the work environment is usually moderate to loud. Work typically occurs outdoors and exposes the employee to heat, cold, moisture, wind, and direct sunlight.
XWT1: Training Plan
XWT1: Training Plan Injury and Illness Incident Report
Summary Report of OSHA Forms 301:
Injury and Illness Incident Report
The following information is a summary of the Injury and Illness Incident Reports filed following three workplace accidents at your company. Also included are observations of unsafe practices made by an OSHA inspector after visiting the work site where the three serious accidents occurred. This information may provide insight for the planning and implementation of safety training for roofing supervisors and the improved orientation program for construction laborers. (For more details on the following subjects, visit the recommended links found in the web links section of the task.)
Construction is one of the most hazardous (and often the most hazardous) occupation in the world. This is because unpredictable or unexpected hazards are commonplace at construction work sites. Leading safety hazards include falls from dangerous heights, being struck by falling objects, motor vehicle crashes, electrocution, excavation accidents, machine-related injuries, and exposure to noise and hazardous materials. Employers in the construction industry are required to provide and install safety protection devices and systems and instruct workers on the proper selection, use, and maintenance of those systems. Several unsafe practices and hazards were observed at the work sites visited:
Use of Safety Equipment
· Fall protection systems used in roofing installation, including guardrail systems, warning line systems, and personal fall arrest systems (safety harnesses and ropes) were not in use.
· Protective headgear (i.e., hard hats) was not in use.
· Eye protection (i.e., safety glasses) was not worn by all employees.
· Hearing protection (i.e., ear muffs, ear plugs) was not in use despite excessive levels of noise from power tools and gasoline-powered generators.
· A blade guard was missing from a radial arm saw in use on-site; workers could not explain why the guard was missing or the hazards posed by this condition.
· Walking/working surfaces were covered with used nails and roofing debris.
· Braces and stabilizers were not used to steady ladders.
Availability of Safety Equipment
· Inadequate supply of personal fall arrest systems available at the work site; supervisor explained that “a few extra workers were needed today,” and the necessary equipment was left behind at the company warehouse.
· Inadequate supply of protective headgear available at the work site.
· Inadequate supply of protective eyewear available at the work site.
· First aid kit was incomplete, and several items were past expiration dates.
Maintenance of Occupational Injury and Illness Records
Organizations are required by OSHA to keep accurate workplace injury and illness records, including a Log of Work-Related Injuries and Illnesses, a Summary of Work-Related Injuries and Illnesses, and OSHA’s Form 301: Injury and Illness Incident Report. The incident report for all qualifying injuries and illnesses must be completed and submitted to OSHA officials within seven calendar days of the incident.
· OSHA Form 301 for an incident in which an employee was injured by a misfiring nail gun was not submitted to the local OSHA office until 10 days after it occurred.
· The Log of Work-Related Injuries and Illnesses maintained by roofing supervisors lacked required details, such as “Number of Days Not Worked” by the employee who was injured.
· Logs of Work-Related Injuries and Illnesses maintained by roofing supervisors were not uniformly current and complete; one supervisor admitted, “We get behind in our paperwork when things get really busy and there are a lot of roofing jobs to complete.” Logs were backdated in several cases.
· One roofing supervisor was unable to locate all of the required occupational injury and illness records, explaining that “they must have gone missing.”
XWT1: Training Plan
XWT1: Training Plan Training Plan
STATEMENT OF PROBLEM AND PURPOSE
TRAINING PROGRAM OBJECTIVES
BEHAVIOR CHANGES AS A RESULT OF TRAINING
PILOT TEST PROCESS
INTERNAL COMMUNICATION STRATEGY